87. Nobody Has It All Figured Out
Being an entrepreneur sets you up for self-growth for sure!
I don’t know about you, but I feel like using my self-esteem as a punching bag has been a HUGE part of growing my business and getting to where I want to be. In this week’s episode, I share with you an inside secret (ok maybe it’s not so secret). But here’s the thing – NOBODY has it all figured out. No matter how big their business is. And, if they say they do, they are lying.
I’ve been fortunate enough to work with some of the best of the best
And what I found out, is even those with multi-million dollar companies are still literally and figuratively getting their poop into a group. Sometimes they just have different piles to push together. If you are imagining that you will someday wake up to a business that is problem-free, I hate to burst your bubble, but it ain’t never gonna happen. The good news is, there are some definite things you can do to prepare yourself for business growth, scalability, and also increased customer service. Listen to the entire episode here for all the deets.
Some of the team-building tools I recommend in the episode are determining a way that you want to handle onboarding. I give several examples. The first being super easy using Loom to record your process now so that when you ready to bring on someone to help you already have a process recorded. You can take that a step further and send it to Temi for transcription and then just clean up the document, turn it into a written process. Or you can outsource the transcription clean up to your new virtual assistant. (Great minds, I Know Right?) I’ve started documenting my processes this way and it’s a REAL eye-opener to where I am spending my time.
Then I recommend choosing a place to store those new processes that are easily accessible by your future team. Some recommendations are dropbox where you can change file permissions or Google Drive. I also mention that if you are wanting an email address @yourdomainname.com that you sign up for GSuite. The awesome thing about GSuite is that it works with nearly every hosting platform and you also get access to some shmancy features in your Google Drive. Like the ability to create templates for work that you do over and over again. The cost for GSuite per user is around $8 a month. Not too shabby for all that you get. And you don’t have to have multiple users to share documents.
If you want to get fancy you can set up a course on a platform like Kajabi and just give your team access to that course that you can then monitor what they have completed and when. Then take them out if they move on or up in the company.
Toward the end of the episode, I give you three suggestions for refining and tightening your process. I also mention my favorite quote as a mantra to live by when setting up these processes (and running your business for that matter).
“Done is better than perfect.”
First, get feedback from your team or your trusted friends/associates on your process so that you can refine what you are doing and ensure that it’s easy to understand. This includes documenting, recording, and reviewing each process that you regularly repeat in your business. Make decisions based on the data you have now because you can always refine the process (and you will) down the road. I think keeping general with the process is helpful. This enables whomever you bring on to add their expertise and flair to the process.
Second, get feedback from your clients and previous clients. I recommend setting up a quick exit interview to gather data or a survey for people. It’s great if you can have one on the front end and one on the back end because then you can measure where they were and where they have come. This is an idea that I am going to be implementing during Q2. This is also a great time to gather testimonials and celebrate results. When people recognize their results, they want to keep moving forward, meaning they want to keep working with you. Which means (yep) you increase sales and make more money. (see how I snuck sales funnels in here?)
Last, always review a project, work with a client, an event, or whatever you are doing with these two questions. What did we do right? What could we do better? Take both lists and implement them in the next version.
That’s a wrap for this week. Have you documented your processes? Where do you keep getting stuck?
Come over and get some support in the Facebook Group this week. I ran out of time to do a website review last week, so I am going to do them this week. Have one you want to be reviewed? Come tell me in the Facebook Group.
Listen to the entire episode here:
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